Shipping & Returns
How long will my order take to ship / deliver?
Our ceramics studio is based in the Inner West of Sydney, Australia. We take great care to send the ceramics to you as safely and quickly as possible. Postage charges are additional to the retail price and calculated upon checkout.
*Blake Clay offers FREE shipping within Australia on all orders over $100*
Your order will be processed and shipped within three days of successful purchase. All orders are shipped via Australia Post. You will receive an email receipt immediately after purchase and also once your item has been shipped. This email will include a tracking number.
Your order can be sent:
Domestically via Registered Post (2 - 5 business days)
Express Post within Australia (1 - 3 business days) depending on your preferences. You can choose your postage options at the checkout.
International Express Post (10 - 20 business days)
Due to COVID-19, International shipping may encounter delays, your country may not accept delivery at this time and/or may have longer-than-usual delivery times.
Please check here for Australia Post International Delivery updates to see if your country is impacted.
Please note that all orders are calculated by weight, per item or per combined items. Some items are a bit heavier than others, this is the nature of handmade ceramics, and this changes the shipping cost. If you have any questions about this, please don't hesitate to get in touch.
Can I pick my order up if I live in Sydney?
Yes of course! Pick up is from Leichhardt NSW. You can choose this option at the check out and an email will be sent to arrange a mutually convenient time and day.
I am sending the item as a gift, can you personalise a gift card? What will the gift be wrapped in?
Yes, absolutely! Please indicate if you would like a personalised gift card in the 'add a note' section in the checkout or via email firstname.lastname@example.org
A handwritten card can be created with your desired message. All gift cards are hand painted using watercolour and gouache paints.
Your gift is firstly carefully wrapped in tissue paper and sealed with a Blake Clay sticker. It is then wrapped in a textured brown paper bubble wrap for added protection and finished with a natural fibre ribbon or twine bow. It is presented as the perfect gift.
How are items packaged for delivery? Do you use sustainable solutions?
Rhianna sources packaging materials for Blake Clay items that can be completely recycled and works hard to gather and find packaging that is sustainable and can be reused.
Blake Clay items are packaged in brown kraft paper that expands into a 3D honeycomb structure, providing a unique and environmentally friendly wrapping product that has cushioning just like bubble wrap. We encourage you to use the wrap again or it can be placed in your cardboard recycling bin. We use gummed packing tape on the delivery boxes and this is also fully recyclable. A full list of what we use can be viewed here.
Any bubble wrap that your items *may* be packed in has been gathered from other retailers and has been given a second life. We encourage you to use the bubble wrap again or recycle in Redcycle bins available at supermarkets across Australia.
All wrapping methods ensure that your items are safe for delivery to you.
Can I return my purchase?
Please read the item description carefully for each item you wish to purchase.
The nature of handmade ceramics each item is unique and may have slight variation in glaze colours and size from what has been pictured. Unfortunately, once purchased the product cannot be refunded however can be exchanged within 14 days of purchase. If you aren’t completely satisfied with your piece please get in touch via email so that arrangements can be made.
Refunds are available only if goods are faulty or an error has been made on our part.
If this occurs, please email email@example.com and allow up to 5 working days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Please note that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part.
What if what I ordered arrives damaged?
In the unlikely event that an item arrives damaged, please email firstname.lastname@example.org with a photograph showing the damage within 48 hours of receiving your order and we will replace or refund.